HOW TO RAISE A COMPLAINT
Use the Contact page and include your booking reference where relevant. Choose a clear subject and provide enough detail for the team to reproduce or investigate the issue.
ESCALATION
Production operations should define acknowledgement and resolution targets, escalation levels and a named grievance officer where required by law.
PRIVACY OR ACCOUNT REQUESTS
For data or deletion requests, use the dedicated account-deletion flow or the configured grievance email. Identity verification may be required before acting on sensitive requests.
COMPANY DETAILS
The grievance email, office address and legal entity details displayed by the platform are managed from Admin Settings. Replace demonstration values before production launch.
Information
Grievance / Complaint Policy
A structured path for booking, payment, privacy and account complaints.